Shipping policy

All orders are processed from Toronto, Canada, within 3 to 5 business days (excluding weekends and holidays), after receiving your order confirmation email. You will receive another notification when your order has shipped.

We are not responsible for any shipping carrier delays or delays due to incorrect addresses provided by customers. Please allow extra time during busy periods.

 

Domestic (CANADA) Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

• For orders under $100 CAD within Ontario, we offer $10 flat shipping rate.
  

• For orders over $100 CAD, a 15% discount is automatically applied at checkout.

 

Continental (USA) and International Shipping Rates

We offer international shipping to anywhere our shipping partners deliver to. Shipping charges for your order will be calculated and displayed at checkout.

• A 15% discount is automatically applied for orders over $100 CAD at checkout.

• Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Neither Canadian Food Company or Canadian Foods Distribution are responsible for these charges and are your responsibility as the customer.
  

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 business days of receiving your shipping confirmation email or require any assistance with your order, please contact us at info@shernis.ca with your name and order number, and we will look into it for you.

If you have not received your order confirmation email please check your spam filter before contacting us at info@shernis.ca.